Frequently Ask Questions

How can I change my MLS Login Password?

Your MLS Login Password can be changed by submitting a wrong entered password and selecting the forgot my password option.

How can I feature my listings on Trulia, Zillow, etc..?

Please have your Broker submit an email to our MLS department to request access to third party sites.

I’m having technical problems with the MLS, who do I contact?

Please contact CRMLS Support 800-925-1525 they are available 7 days a week

Monday – Friday 8:30am – 9:00pm

Saturday – Sunday 10:00am -3:00pm

How do I access Matrix on my phone or tablet?

To access Matrix Mobile from a Smartphone, go to

How much time do I have to add a listing in the MLS before I get a violation?

2 business days from the listing contract date

What do I need to exclude a listing from the MLS?

A CAR form SELM needs to be signed by the sellers along with the Listing Agreement and submitted to CRMLS within 2 business days. You can watch this video to find out how to submit your exclusion.

How can I contact CRMLS to ask a question?

Please call CRMLS between the hours of 8:30AM to 9:00PM Monday through Friday and 10:00AM to 3:00PM Saturday and Sunday at (800) 925-1525

 I don’t have access to my listing but I need to make changes what do I need to do?

You need to fill out a form called the Listing Change form, you can find it on our website or give us a call so Greater DAOR staff can email it or fax it to you.

 If I want to create flyers of listings that are not mine what should I have on the listing to be in compliance?

 This is the disclosure that CRMLS has in the Frequently asked questions that you can use.

How can I join The Greater Downey Association of REALTORS?

The first step in joining our association requires future members to be licensed in BRE under their current Broker. The next step would be identifying cost and beginning our membership application.

 How do I submit my application for membership?

You can submit your application any way convent to you.  By emailing your application to, or walking your application into our location. No appointment necessary but is advised and recommended.

 How much does it cost to join DAOR?

Depending on the type of membership you wish to join and when, determines the price a new member will pay. All fees are prorate for the month you are joining until the end of that fiscal year. REALTORS will pay both CAR & NAR allocations where a MLS only member would not.

 Do you take payments for membership?

Yes, payment plans are available for members.

Can I join DAOR and CAR without joining N.A.R?

No, to be a REALTOR, an agent must join all three Association N.A.R., C.A.R. and DAOR.

If my Broker is M.L.S Only, can I be a REALTOR?

Agents can only hold the same type of membership their Broker has. The cost of being a REALTOR member is small in comparison to the amount of benefits an agent receives by becoming a REALTOR. We would be more than happy to come out to your office and give your office a synopsis of what DAOR, C.A.R. & N.A.R. benefits are.

What benefits do I get when I join DAOR?

Your benefits will include the use of the term REALTOR®; CAR’s  ZipForm plus; Free Zipform Mobile and Touch Sign, Free Legal Attorney Support; Annual Realtor® Expo; Medical & Dental plans; IDX; M.L.S Touch, Listing Syndication, Wild at Work; Lead Generating E-newsletter; Listing Videos, ShowingTime, Market Reports, TaxBot, Events with Industry and Celebrity Speakers,  Quarterly Luncheons with top speakers; Classes, Training and much more.

After submitting my application, how long before I can access my services?

After DAOR staff reviews to make sure that your application is thoroughly competed and signed, checked B.R.E to verify brokerage, etc, your application will be entered into the databases –  where as you will receive your information to log into the MLS as well as your REALTOR membership number.  You should be able to access both your MLS and REALTOR services that day, or the next day latest.

I do not have a real estate license can I join DAOR?

You must have a real estate license to join as a REALTOR, but we do have an assistant membership which would give you MLS access and team you up with the agent you are working for.   If you are a Title, Mortgage, Escrow, or provide other services for real estate agents, we have an Affiliate membership available.

Does DAOR have partnership “husband wife” membership?

No, in accordance to the N.A.R. bylaws which DAOR is abided to follow, all members must have their own REALTOR membership number (NRDS) and MLS user ids. Sharing the MLS or CAR Zipforms could result in the member getting severe fines.

Can my Assistants join?

DAOR has two different Assistant memberships. One is for unlicensed  assistants, this would be for a person that has no license.  The second type is for a licensed Assistant, this person has a license that is NBA in BRE.   Assistants are given an User Id into the M.L.S. and connected to the agent their assisting. They can attend membership lunches and training. They are not able to use or lease a Supra.

Is Supra included in Membership Pricing?

No, Supra services and products are not included in Membership Pricing. Supra keys are available for lease at our office at a prorated rate. Keys that are leased must be purchased via debit or credit card. Additionally, DAOR offers Supra iBox BTLE available for purchase.

Can I lease a key over the phone?

Unfortunately not, keys must be leased in person, Supra takes credit card or checks for payment and requires a signature.

Can I pay for Supra over the phone?

For the initial eKey setup, payments must be paid in person with a card or checking account at our Greater DAOR office to collect signatures and ensure activation of the eKey and/or Lock Box. Once a member is singed up, they can call our office to update billing information and/or make a past due payment, members can also contact Supra for customer support at 877-699-6787 (Cards or Checking Accounts Only).

My lockbox is not working. Can I get a new one?

Yes, we have an inventory readily available to replace faulty devices. Exchanges can only be made in person and damaged device(s) must be present and returned for exchange. First, please call supra directly to get a reference number (RMA) which allows you to replace your faulty device. The cost will depend upon if supra determined the lock box was covered by warranty.

What do I do if I have lost my phone?

Their are two options: a) Call or come into the Greater DAOR’s office to obtain a new authorization code for your new phone. b) Contact Supra directly at 877-699-6787 to get a new authorization code for your new phone.

What if I find my old Active key?

If you find your Active key after receiving a new eKey and you paid the $250.00 replacement fee, bring in the old Supra Active key and Supra will reimburse you the amount you paid (as long as it’s within 30 days of paying the replacement fee). If you return it after 30 days of paying the replacement fee, supra will give you a partial refund. If you didn’t bring the old key back to our location, come into Greater DAOR so we can assign you an eKey.

When is a FOB device required?

Apple & Android: All phones require a FOB device to open the old “iBOX” lock box.

Apple Users: A FOB device is required not only for the old iBOX, but also the iBOX BT lock boxes.

How can I find out about Greater DAOR news and changes?

All members will receive a weekly email sent through Constant Contact called “Today Matters“, this email will include information on events, classes, new products, BRE, MLS and Legal changes to real estate, webinars and more.  All members will also receive a text message every once in a while informing them of important news.  Please contact if you are not receiving one or both of these communication feeds.

How does Greater DAOR communicate to their members ?

The main source of communication from Greater DAOR to its members will be through email. It is mandatory and is the sole responsibility for members to keep their email address active and up to date.  If members do not have an active email, then it is not the fault of Greater DAOR for a member not receiving communication and information.

Do you have after hours help line?

Greater DAOR’s hours are Monday-thru Friday 9am – 5pm and Saturday 9am – 1pm.  If you have an emergency after our hours you can text us at – 562-659-6730 to receive an answer to your problem.

Where do I find staff emails?

On home page – or top billing you can hover over “Contact Us,” then click on Greater DAOR staff.